Privacy Policy
At AJ Creative, we value your privacy and are committed to protecting the personal information you share with us. Whether you visit our website, contact us about a project, subscribe to our communications, or engage our services, we want you to feel confident about how your information is collected, used, and safeguarded.
This Privacy Policy explains the types of information we collect, why we collect it, how it may be used, and the choices available to you regarding your personal information. By using our website or engaging our services, you acknowledge and accept the practices described in this policy.
Information We Collect
We may collect personal information directly from you when you interact with our business. This information may include:
Full name
Email address
Phone number
Business name
Website URL
Billing information
Project details and requirements
Marketing preferences
Any information voluntarily submitted through forms, questionnaires, emails, or consultations
In addition to the information you provide directly, we may automatically collect certain technical information when you visit our website. This may include:
IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited
Time spent on pages
General website interaction data
This information helps us understand how visitors use our website and allows us to improve user experience and website performance.
How We Use Your Information
The information we collect helps us operate our business efficiently and provide high-quality services to our clients.
We may use your information to:
Respond to enquiries and consultation requests
Provide branding, marketing, website design, and creative services
Communicate about projects and deliverables
Prepare proposals, contracts, and invoices
Manage customer relationships
Improve our website and services
Analyse website performance and visitor behaviour
Send updates, newsletters, and marketing communications where appropriate
Meet legal, accounting, and regulatory requirements
We only collect and use information where there is a legitimate business reason for doing so.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies are small files stored on your device that help websites recognise returning visitors and remember preferences.
We may use cookies to:
Understand visitor behaviour
Measure website traffic
Improve website performance
Track marketing campaign effectiveness
Enhance website functionality
We may also use analytics tools to gather statistical information about website usage. These tools help us identify opportunities to improve website content, navigation, and user experience.
You can choose to disable cookies through your browser settings, although some website features may not function correctly as a result.
Marketing Communications
From time to time, we may send newsletters, updates, promotional content, or business-related communications to individuals who have requested information, subscribed to updates, or otherwise provided consent.
You can opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in any email
Contacting us directly
Updating your communication preferences where available
We respect your communication preferences and will process unsubscribe requests promptly.
Sharing Information with Third Parties
We do not sell, rent, or trade personal information to third parties.
However, we may share information with trusted service providers who assist us in operating our business. These may include:
Website hosting providers
Cloud storage services
Email marketing platforms
CRM software providers
Payment processors
Accounting software providers
Analytics providers
Business consultants and contractors
These providers only receive information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.
We may also disclose information where required by law, regulatory obligations, court orders, or where necessary to protect our legal rights.
Data Security
Protecting personal information is important to us.
We take reasonable administrative, technical, and physical measures to safeguard information from unauthorised access, misuse, disclosure, alteration, or destruction.
These measures may include:
Secure website technologies
Password-protected systems
Restricted access controls
Software security updates
Secure data storage practices
While we make every reasonable effort to protect information, no online transmission or electronic storage method can be guaranteed to be completely secure. Users provide information at their own risk.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
Information may be retained for:
Active client relationships
Project records
Accounting requirements
Legal obligations
Dispute resolution purposes
When information is no longer required, it will be securely deleted, destroyed, or anonymised where practical.
Access and Correction Rights
You may request access to personal information we hold about you.
If you believe any information is inaccurate, incomplete, or outdated, you may request that it be corrected.
We will make reasonable efforts to respond to such requests within a reasonable timeframe and in accordance with applicable privacy laws.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of any third-party sites they visit.
Children's Privacy
Our services are intended for businesses, professionals, and adults.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes may be made to reflect updates in technology, legal requirements, business operations, or industry standards.
Any revised version will be published on this page together with an updated effective date.
Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
AJ Creative
Email: alex@ajcreative.co.nz
Website: www.ajcreative.co.nz